Marcus Tempus
Luxury delivery with complete peace of mind. Every order is carefully inspected by our workshop before being beautifully presented and securely packaged.
UK delivery
Every piece is carefully inspected before dispatch and securely packaged for its journey from Marcus Tempus.
Complimentary insured delivery
Complimentary UK delivery is included with jewellery crafted in 9ct, 14ct or 18ct gold and platinum.
£6.95 insured delivery
A £6.95 UK delivery charge applies to silver, gold-plated, vermeil, stainless steel and all other eligible jewellery.
Dispatch times
Availability and lead times will also be displayed on the individual product page wherever applicable.
In-stock jewellery is inspected, prepared and securely packaged before dispatch.
Production times vary by design. Your jewellery will be dispatched once it has been completed and inspected.
Unique antique and vintage pieces are carefully checked before leaving our premises.
Business days are Tuesday to Friday, excluding bank holidays. Marcus Tempus is closed on Mondays. Orders placed during weekends or bank holidays will begin processing on the next working day.
Returns & exchanges
Eligible online purchases may be returned within 30 days of delivery, provided they are unworn, unused and returned in their original condition with all packaging and documentation.
Complimentary return
Choose Marcus Tempus store credit and we will provide a complimentary prepaid UK return label.
Once the item has been received and inspected, store credit will be issued for use online or in store.
Refund to original payment method
For a change-of-mind refund, the customer is responsible for arranging and paying for secure, tracked and adequately insured return postage.
The refund will be processed to the original payment method once the item has been safely received and inspected.
We will confirm the return instructions and ensure your jewellery is sent using an appropriate service. Marcus Tempus cannot accept responsibility for items lost, underinsured or damaged during return transit.
Return exclusions
The following items cannot normally be returned for change of mind. This does not affect your rights where an item is faulty or not as described.
Designs commissioned and created to your individual requirements.
Jewellery engraved, personalised or otherwise made specifically for you.
Rings or other jewellery resized or altered at your request.
Earrings supplied with a hygiene seal cannot be returned once that seal has been removed, unless faulty.
Gift cards and store credit are not redeemable for cash.
Pieces made to individual measurements, gemstone choices or other customer-selected specifications.
Faulty or incorrect items
If your item arrives damaged, faulty, incorrect or materially not as described, please contact us as soon as possible. We will arrange the return at our expense and provide an appropriate repair, replacement or refund in accordance with your statutory rights.
Every piece is carefully inspected by our workshop before dispatch to ensure it meets our quality standards.
Need help before ordering?
Contact Marcus Tempus for advice about availability, delivery, sizing or whether a piece can be returned.
This page summarises our delivery and returns arrangements and does not affect your statutory rights. Full terms may also appear in our Terms of Service and Refund Policy.